Shipping & Returns

Destinations

We ship to Italy, the European Union, and non-EU countries (where available). If you can’t find your country at checkout, please contact us and we’ll check availability.

Order processing time

Orders are typically processed within 1–2 business days (Monday to Friday).
During peak periods, processing may take longer—if so, we’ll do our best to keep you updated.

Note: made-to-order / pre-order items follow different timelines (see below).

Production & preparation time for amplifiers (handmade / made-to-order)

Our amplifiers are handcrafted and prepared to order, following an artisan process that includes assembly, quality control, and final testing.
For this reason, amplifier lead times differ from standard accessories or in-stock items.

Average production/preparation time: approximately 2 business weeks from order confirmation
Shipping: once production is completed, the amplifier is handed over to the courier and you will receive a tracking email as usual

Lead times may vary slightly depending on:

requested customizations / specific configurations
component availability
current production queue volume

If you have a specific deadline (tour dates, studio sessions, etc.), contact us before or right after placing your order—we’ll do our best to advise the best solution.

Estimated delivery times

The delivery times below are estimates and may vary due to destination, peak seasons, weather conditions, or customs checks.

Italy: 1–2 business days (islands and remote areas: variable)
European Union: 2–5 business days
Non-EU: 3–10 business days (also depending on customs)

Shipping costs

Shipping fees are calculated automatically at checkout based on destination, weight/volume, and order value.
Any promotions (e.g., free shipping above a threshold) will be shown directly at checkout.

Couriers & delivery

We ship with selected express couriers ( DHL/FedEx).
In some cases, a signature may be required upon delivery.

Tracking

As soon as your order is handed over to the courier, you’ll receive an email with your tracking number so you can follow the shipment in real time.

Duties, VAT & customs fees (non-EU shipments)

For shipments outside the European Union, any import duties, local taxes, and customs clearance fees are the responsibility of the recipient and may be requested by customs authorities or the courier according to the regulations of the destination country.
We are not able to estimate these charges in advance.

Delivery address: responsibility & changes

Please double-check your delivery address at checkout (street, number, ZIP/postcode, intercom/nameplate, phone number).
If the address is incomplete or incorrect and the shipment is held, returned, or undeliverable, any additional costs (re-shipping, storage/hold fees, return fees) may be charged.

If you notice a mistake immediately after purchase, contact us right away—we’ll do our best to help, but we cannot guarantee changes once the parcel has been handed over to the courier.

Failed delivery, hold/storage & refusal

If the courier can’t deliver, they may attempt a second delivery or place the shipment on hold at a local depot/pickup point.
If a parcel is refused or not collected, return-to-sender handling and shipping fees may apply.

Delays

Delays caused by the courier, security/customs checks, weather conditions, or public holidays are outside of our direct control. If you notice any issues in the tracking, contact us—we’ll assist with follow-ups.

Damaged or tampered parcel

If your parcel arrives visibly damaged or appears tampered with:

accept it with reservation (if possible) or refuse delivery
take photos of the parcel and shipping label
contact us within 48 hours of delivery with images and your order number

Partial shipments

In some cases (e.g., items with different availability), we may ship in separate packages. If this happens, you’ll receive separate tracking details for each shipment.

Made-to-order / pre-order items

For handmade / made-to-order / pre-order items, the production or preparation lead time is stated on the product page. Shipping will occur only once the item is ready.
If your order contains items with different lead times, we may ship everything together or in separate shipments (at our discretion, or as indicated at checkout).